Exchange/ Return policy
Eligible policy: Applicable for 01 order/time
Original price products can be exchanged for other original price products in stock. If the new item costs more, we'll charge you for the difference in price. If the item you're exchanging costs less than your original purchase, we won’t refund you the difference.
- Cases of manufacturer defects include: color fading, product defects, loose threads or loose joints
- Exchange within 03 days of receiving your product.
- The product is in its original condition upon receipt, with tags and labels intact.
- The product has not been washed or dirtied, damaged.
- BOBICRAFT will bear the shipping fee in case of product defect due to the manufacturer.
- BOBICRAFT will process within 10 days from the date of receiving the defective product.
*BOBICRAFT does not support refunds, but supports exchanging for another product equivalent to the value of the product you want to exchange.
For customers buying online.
Step 1: Contact the sales channel that you ordered from to register for an exchange.
Step 2: Follow the instructions of the assistant.
Step 3: Pack products, promotional gifts (if any) with VAT invoices if any.
Step 4: Send it to the address 158M, Tran Quang Khai, Tan Dinh Ward, District 1, HCMC
Contact phone number: 0917.680.855
For customers buying in-store.
Products can only be exchanged/returned at the store where the customer purchased the product
Thank you for loving the product and supporting BOBICRAFT!